SAN DIEGO (KGTV) — As two San Diego County DMV offices reopened Friday, many of the hundreds of people who showed up early found themselves being rejected at the door.
In Hillcrest, some people started to line up as early as 4 a.m. at the Normal Street offices, only to find staff didn't have any answers for them.
"Got here two, three hours early, wait in a long line, only not to get in the offices," one man said outside the DMV.
RELATED: Some California DMV locations, including 2 in San Diego County, to reopen Friday
Many in line told staff the DMV's website didn't outline who would be able to get service on Friday, even showing them the website on their phones.
Thursday, the state DMV announced several locations would reopen Friday for appointments and any transactions that require in-person visits. In San Diego County, that included the San Marcos and Hillcrest locations.
In-person transactions included:
- Paying registration for a vehicle impounded because of registration-related issues
- Reinstating a suspended or revoked driver license
- Applying for a reduced-fee or no-fee identification card
- Processing commercial driver license transactions
- Applying for a disabled person parking placards
- Adding an ambulance certificate or firefighter endorsement to a driver license
- Verifying a transit training document to drive a transit bus
- Processing DMV Express customers for REAL ID transactions, if time and space allows
The DMV said it would serve all those with appointments and in-person transactions while abiding to physical distancing and increase hygiene policies.
