SAN DIEGO (KGTV) - Chick-fil-A leads the list of fast-food restaurants in customer satisfaction, according to the 2018 American Customer Satisfaction Index Report.
Chick-fil-A scored an 87 for the third year in a row, seven points above the industry average.
The report's results are measured on a one to 100 scale and are based on customer opinions on elements like staff courtesy, delivery speed, order accuracy, cleanliness and food and beverage quality.
Among the highest-ranking fast-food restaurants:
Panera Bread – 81
Subway – 80
Arby's – 79
Dunkin' Donuts – 78
Starbucks – 78
KFC – 77
Papa John's and Pizza Hut went head-to-head to lead the pizza industry.
Papa John's – 80
Pizza Hut – 80
Domino's – 79
Little Caesar's – 77
Burger chains scored lower on the spectrum, but Wendy's took the lead from Burger King this year.
Wendy's – 77
Burger King – 76
Jack in the Box – 74
McDonald's – 69
Chipotle Mexican Grill still leads over Taco Bell, despite a decline in 2016 due to the company's food safety crisis.
Chipotle Mexican Grill – 79
Taco Bell – 74
